Shipping policy
Here's your Shipping Policy — same clean, India-ready style, consistent with the shipping details already on your store (free prepaid shipping, 24–48h dispatch, 3–5 day delivery, COD available). It's worded to protect you on the things that actually cause disputes here: wrong addresses, refused COD, and courier delays.
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Shipping Policy
Every Maison Aysha order is packed by hand in our signature packaging and dispatched with care. Here's everything you need to know about how your order reaches you.
Where we ship — We currently ship across India. Enter your PIN code on any product page to check serviceability and an estimated delivery date for your location.
Order processing — Orders are processed and dispatched within 24–48 hours of confirmation (excluding Sundays and public holidays). Prepaid orders are prioritised for faster dispatch. Cash-on-Delivery orders may require a quick verification call or message before dispatch.
Delivery timelines — Most orders are delivered within 3–5 business days of dispatch. Metro cities are typically faster; remote and non-metro PIN codes may take a little longer. All timelines are estimates and are not guaranteed, as final delivery is handled by third-party courier partners.
Shipping charges — Shipping is complimentary on all prepaid orders across India. Cash on Delivery is available on eligible orders and may carry a small COD handling fee, shown at checkout. Paying online saves you this fee and speeds up dispatch.
Tracking — Once your order is dispatched, you'll receive a tracking link by email/SMS/WhatsApp. You can also chat with the Aysha Concierge or message us any time for an update.
Address accuracy — Please ensure your shipping address, PIN code and phone number are complete and correct at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. Orders returned to us due to an incorrect address may be re-shipped at the customer's cost.
Delivery attempts & failed deliveries — Our courier partners typically make up to two or three delivery attempts. If an order cannot be delivered after these attempts, or if a Cash-on-Delivery order is refused or remains unclaimed, it will be returned to us. For prepaid orders, we will refund the order value (excluding shipping) once the parcel is received back. Repeated refusal of COD orders may affect eligibility for Cash on Delivery on future orders.
Delays beyond our control — Delivery may occasionally be delayed by factors outside our control, including weather, festival-season volumes, regional restrictions, or courier disruptions. We appreciate your patience in such cases and will always help you track your parcel.
Damaged or missing parcels — Please inspect your parcel on delivery. If it arrives damaged or tampered with, note it with the delivery agent where possible and contact us within 48 hours with photographs (and an unboxing video where available) so we can resolve it quickly, as set out in our Refund Policy.
Risk and title — Risk of loss and ownership of items pass to you once the order is delivered to the address you provide.
Need help? — WhatsApp or call us at +91 84848 68434, or email help@maisonaysha.com.